Frequently Asked Questions
Everything you need to know about our heritage craftsmanship and services.
What is the standard shipping timeframe?
Standard shipping typically takes 3 to 7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
What is your return policy?
We accept returns of unworn, unused merchandise within 30 days of purchase. Items must be in their original packaging with all tags attached to be eligible for a full refund.
How do I care for my leather boots and bags?
To preserve the quality of your leather, we recommend using our specialized leather conditioner. Avoid prolonged exposure to direct sunlight and moisture, and store items in a cool, dry place.
Do you offer international shipping?
Yes, we ship to select international locations. Shipping costs and delivery times vary by destination and will be calculated during the checkout process.
Can I exchange an item for a different size?
Yes, we offer free exchanges for different sizes of the same style, provided the item is in its original condition and currently in stock.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Klarna.